Here are the some of the most frequently asked questions. Our sales staff is available during business hours to answer any other questions you may have. Call us at (828) 321-4261

Do you deliver nationwide?
Yes, we deliver to anywhere in the mainland USA. Delivery and set-up are free in our delivery area. Outside our area we ship on Southeastern Freight Lines which provides great service and very competitive rates.
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Does filling out the Get-A-Quote form obligate me in any way?
No, the Get-A-Quote form is an easy way for our customers to find the prices they are looking for, in a convenient secure e-mail system. E-mailing us this form will not obligate you in any way.
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Will my transaction be confidential?
Absolutely! The information you give us is used only to fulfill quotes and orders. We do not share, trade or sell our customer's information with third parties for promotional purposes.
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Why don't you display pricing online?
Due to manufacturers' restrictions, and our low prices, we do not post any prices on the Internet. Our website is an informational tool to showcase the many different furniture brands we carry.
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How can you sell so much lower than other stores?
The main reason we can sell so much lower than our competitors is that we sell a large volume of furniture which in turn allows us to work on a much smaller profit margin. We also have a much lower overhead than most stores. We simply pass this savings on to you, the customer. For this reason, we do ask that customers do not take our quotes to local dealers for use as a bargaining tool. We respect other dealer's right to sell for any profit they see fit, and we respect your right as a consumer to find the best deal for yourself. Contact Us.
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How long has Gibson Furniture been in business?
Gibson Furniture has been in business since 1950. Gibson Furniture is one of the most respected furniture stores in the industry. It has been family owned and operated for over 57 years. Our website (www.gibsonfurniture.com) is used as a marketing tool to showcase the many different products and manufacturers we carry. Our web site provides consumers a convenient way to find information about our products and services without leaving the comfort of their home. We also have a 55,000 sq. ft. showroom that is located in Andrews, North Carolina. We encourage you to stop in and visit us.
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Is the furniture I order brand new?
Absolutely! We order from the same national manufacturers as your local store. All items are brand new and are shipped directly from the manufacturer to our warehouse. When we receive the furniture we deliver it to your home.
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Do you charge sales tax?
A sales tax will be collected on all items delivered to addresses in the state of North Carolina and items picked up in our store. Sales tax will not be collected for orders delivered to other states. For any deliveries other than to North Carolina, customers must take responsibility for complying with the applicable tax laws for the state in which they live.
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Do you send catalogs?
In order to keep our expenses very low, we do not mail printed catalogs. This in turn keeps your prices low. Products change frequently from various manufacturers as well. We encourage you to print out pictures and images from our web site. Our sales staff can also email you pictures that might not be available online. Contact Us.
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I found a lower price. Will you match it?
Depends, we normally have the lowest prices anywhere, and we are constantly checking with our competitors to make sure that stays true. If you are able to find a lower price, we will certainly try to match the entire price including delivery and setup. However it is very rare that a company can beat us on both price & service. Many companies may offer slightly lower prices on the furniture but charge more for delivery. Remember, price certainly matters, but it is not everything. Many companies that tout "white glove delivery" will use the general freight or a "discount carrier" to transport your furniture and achieve the lowest prices. Many people have had a bad experience with such discount carriers. You can rest assured that Gibson Furniture will always use the best delivery service to transport your furniture. We feel that giving you a fair price with the greatest service will retain our customers over the long haul as opposed to making a quick buck. We are very particular in choosing only the finest delivery service for you.
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Do you only sell on the Internet?
First, we do not sell any product "on the Internet". If you are unable to drive to see us in our beautiful showroom, e-mail us or give us a call so we can assist you (828- 321-4261). We have a 55,000 square foot showroom and warehouse in North Carolina where we sell in excess of 60 different manufacturers. Even with our large size, due to the quantity of products we offer, we do not have all of the collections in stock. We have hundreds of out-of-town customers shop in our showroom for personal service and decorating help. We encourage you to stop in if you are in the area, or plan a trip to Andrews. We are worth the trip.
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What info do I need to get a quote?
At a minimum you need to know the manufacturer's name and which collection you're looking for. To ensure the greatest amount of accuracy, we prefer a customer give us the correct manufacturer's model numbers for the pieces they're looking for. If you have any questions, please give us a call at 828-321-4261 and we will assist you. After we receive your request, one of our sales representatives will call you with a price.
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Do you give individual prices?
Yes, we are perfectly willing to give you individual prices, or price as a group, or package.
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How do I know you are ordering what I want?
It is the customers responsibility to make sure the numbers they are providing are correct. When you place an order with us, we will send you a customer receipt which lists all quantities, numbers, and amounts. It is the customers responsibility to check for discrepancies, and contact us immediately.
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How much is shipping?
Inside our delivery area (North Georgia, Atlanta, Knoxville, Chattanooga, etc...) delivery and setup are free on orders over $700.00. Please check to see if you are in our delivery area. If not, please let us know what pieces you want, and to what state you need it shipped to, and one of our sales people will give you a price.
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How long is my quote good for?
Your quote is good until the manufacturer changes their pricing. Due to changes in raw materials, production, and freight, manufactures are constantly adjusting their price lists. Because of our low profit margins, we must adjust our prices accordingly. If you want to lock in the price we quoted, we suggest placing your order as soon as possible.
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What forms of payment do you accept?
We accept cash, check, Visa, Master Card, and Discover credit cards. If you prefer, you may also mail in your check or money order by mailing it to:
GIBSON FURNITURE
PO BOX 2636
ANDREWS, NC 28901
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What is the required down payment to order?
Customers may pay the full amount up front or opt to pay a down payment of twenty-five percent (25%) of the total purchase price. The balance of which is due when your order ships from the manufacturer. After your purchase, you will receive a receipt that includes all of the pertinent information about the items you ordered because it is the customer's responsibility to verify that the information in their receipt is correct.

Your order will not be processed until we receive your down payment. If we are shipping your order it will not be released for delivery to your home until we receive your final payment.
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Do you offer Financing?
We do offer a Gibson Furniture credit card through CitiFinancial. Please check with us to see what specials we are currently offering.
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How long does it take to receive my order?
The delivery time depends a great deal upon the manufacturer. If the items are in stock at the manufacturer, our nationwide average is 2 to 8 weeks. Upholstered items like sofas, recliners, etc., usually have to be made up by the manufacturer, and usually ship in 6 to 8 weeks from the day the order is placed. There is a great chance you will receive your items quicker and we will always do everything we can to insure timely delivery. Please Note: These are estimates, not guarantees. When it comes to delivery times, every dealer in the nation is at the mercy of those who make the furniture, namely the manufacturer. Normally if an item is in stock, we are able to pick up your furniture from the mfg. within 1-3 weeks of your order. At which point we will contact you to set up delivery. We do advise you to check status with us after 4-6 weeks of placing your order so we can keep you informed on your order. (Status Form)
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When will I be contacted before delivery?
You will be contacted for delivery when we receive the furniture usually one to two days before delivery. At that time you can let us know whether it is a good time for delivery or not. Please make sure it is a time you can be there. We do our best to accommodate you. Please note: -- If you schedule a delivery and we bring it and you do not take it you will be charged a 50.00 delivery fee. We will do our best to give you a window of time, but our trucks have several deliveries each day, and cannot control traffic, etc... We do not guarantee delivery times.
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Will Gibson Furniture hold my furniture if I am not ready for delivery?
At Gibson Furniture we understand that furniture needs to be ordered allowing the maximum time for delivery, and that houses are not always completed on time. We will hold your furniture in our warehouse for 90 days after it arrives. However, since we do have to pay for the furniture when we receive it, we will require the furniture to be paid in full.
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What does delivery include?
Our delivery men will unbox the furniture, inspect and deluxe, assemble any items that need assembly, and place the furniture in the room of your choice. If they are unable to move or fit the furniture into the designated area, the furniture will be placed in an alternate area of your home. It is the customer's responsibility to make sure the items will fit in their room before they order it. We do not set up bunkbeds, cribs, or hang anything on the wall. We do not haul away empty cartons.
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What do I need to do regarding delivery and setup of the furniture?

• Either you, or someone you trust needs to be on location for the delivery. This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.
• Please have the room cleared of old furniture and a path to the room clear for the delivery.
• Please measure your room and stairways if applicable to make sure the furniture will fit properly. If we cannot safely place the furniture in the desired space, then it will be placed in an alternate area of your home. Some of the items we sell are very large and heavy and do not go up stairways or around turns very well. If you are unsure if an item will fit, please ask your sales person for exact measurements prior to ordering.
• If any individual piece you order has a weight of over 300 lbs., you are required to have an extra person on hand to help facilitate the delivery.

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What if the furniture is damaged on delivery?
While we have very little damaged merchandise, transit and slippage does occur on a rare occasion. Please take your time and inspect all the furniture upon delivery and note any damages or defects on the signed delivery slip.

Our Damage & Defect Policy is as follows:
There are two types of damages; Transit damage and Manufacturer defects. Transit damage is any damage occurring during the shipment or handling of your furniture. Manufacturer defects are any defects that were missed by the manufacturer's quality control inspections.

Transit damage: We will assume responsibility for any damage done by our delivery men on our own trucks. It is very important to make sure you inspect the furniture carefully and thoroughly before the driver leaves and before you or your representative signs for the furniture. The drivers can call their customer service representative at the time of delivery for instructions if there is a question regarding transit damages. If the furniture is shipped by common carrier do not accept furniture damaged during transit. If the furniture is damaged or broken (as opposed to defective) note the damages on the delivery slip and refuse delivery of the damaged piece. Gibson Furniture will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept furniture damaged in shipment without noting this on the delivery slip, you are accepting all items "AS IS."

Manufacturer's defects: Furniture on rare occasion may have a manufacturer's defect. These differ from transit damage, as these defects are not a result of transit damage or mishandling. If you receive an item that you consider to have factory defects, you will need to contact Gibson Furniture. All furniture sold by Gibson Furniture is warranted by each manufacturer for a one year period only from date of order, and not Gibson Furniture. If defects are present at time of delivery, please contact Gibson Furniture for a resolution and also note these items on the delivery slip. In most cases, defects are of a minor nature and can be cleared up in the home by a professional furniture technician or the delivery driver himself. In the event you receive an item you feel is defective, we may ask you to send us photographs (send to gibsonfurniture@dnet.net by email) clearly showing the defect along with a written description so that we can assist you with submitting the claim to the manufacturer. While none of our manufacturers offer refunds for defective furniture, the manufacturer will be willing to repair or replace the item if the situation warrants.

GIBSON FURNITURE, WORKING IN COOPERATION WITH THE MANUFACTURER, WILL DETERMINE IF AN ITEM NEEDS TO BE REPAIRED OR REPLACED. Natural flaws and imperfections are inherent to ALL wood furniture and should not be viewed as damages or defects. Marble and stone vary in color, and there is no control over veining or color. Due to the substantial discounts offered by Gibson Furniture, minor door and drawer alignments as well as minor touch-ups are the customer's responsibility.

Unless an issue is handled in the manner described above, you will be deemed to have accepted the goods in the condition delivered! Please review our Terms and Conditions as these are not negotiable.
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If an item needs to be repaired, how good will it look?
When a repair is done, you will never know it was repaired! The in-house repair technicians used by us are more than simple repairmen, they are more like artists. We have a lot of confidence in their ability.
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Can I pick up the items instead of having them delivered?
Yes, you can pick up your furniture from our warehouse located in Andrews, North Carolina.
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What happens if I change my mind once I've ordered?
Your order is immediately placed with the manufacturer and scheduled for production. Most manufacturers will not allow a special order to be canceled after it has been placed into production. Therefore, our ability to allow a change on your order will be determined by our ability to change the order with the manufacturer. Orders can be canceled at the discretion of Gibson Furniture ONLY, not the customer's. A 10% cancellation fee will be charged if your furniture has not left the manufacturer, provided the manufacturer will allow us to cancel this order. Any other order cancellations are at Gibson Furniture's discretion only, and there will be a 40% restocking fee + shipping fee charged to the customer if the furniture has left the manufacturer.
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To place an order or to get a free quote call: 828-321-4261
Our e-mail address is: gibsonfurniture@dnet.net